Customer Confidence

DebitWay maintains strict rules to ensure the security of transactions processed through the DebitWay platform is of the outmost important to us. Customers no longer have to enter their personal or credit card information to make an online payment.

We strive to attain the highest level of customer satisfaction in the payment processing industry. At DebitWay, we understand that customer satisfaction and loyalty is achieved when the company's employees work as a team to achieve this goal. We dedicate ourselves in building the highest quality security services, respond to customers needs on time, and ensure that each and every new security service that we offer has more value than those presently offered by our competitors.

DebitWay offers many advantages for the online consumer, the most important being security. While we have always incorporated state-of-the-art safety measures to ensure the safekeeping of all of our customer’s billing information and have never suffered any security breaches, online data-thieves are constantly evolving and looking for new ways to access sensitive information.

The miniTeller® brings online security to a whole new level as you no longer need to enter ANY card information over the internet. All you need to do is, when prompted, slide your card and enter your PIN# through the miniTeller® device. The miniTeller® acts just like an ATM machine and the payment is finalized in real-time. No card information at all is entered online and the transaction is processed securely in an instant.

DebitWay service does not collect or transmit any personal information during the transaction. Only the purchase details necessary to complete the transaction are passed over the Internet using industry standard encryption technology called Secure Socket Layer (SSL). DebitWay follows industry best practices for site and data security and requires all participants to do the same.

Key Facts
  • Clients have much greater confidence in using the miniTeller® for a direct transfer because they know their card information is not being viewed or stored by anyone, and only they know their PIN number. With credit cards customers worry that their info may be used for fraudulent purchases. This is not at all possible with debit cards because the card must be physically swiped through the miniTeller® and the PIN# must be entered. Transactions are 100% secure and are verified and processed instantly.
  • DebitWay works together with members, stakeholders and top fraud experts to maintain the security of all transaction payments processed are risk free.
  • DebitWay takes every precaution to protect our users' information. When users submit sensitive information via the website, Thier information is protected both online and off-line. When our registration/order form asks users to enter sensitive information that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. DebitWay uses SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. For any further information you may also contact support@debitway.com directly.