Customer Support

Too busy with your marketing campaigns and no time to take phone orders or cater and search for each individual customer? Are you based offshore and cannot offer a 1800 number? In this world of technology what we've found is that many people just want to hear a real human voice.

In today's business environment where your competition is just a click away, superior customer service is critical to profitability. Customers expect instant, well-informed responses to their questions - no matter how they contact you.

DebitWay professional customer service team members are some of the most talented people in the industry. Their commitment to customer service is reflected in their dedication and strong desire to help each and every customer to the very best of their ability. They involve themselves in every step of the process. Let us handle what we do best.

DebitWay goal is to create a seamless connection between our client-partners and their end-users tailored to your particular needs. We design our operations and feedback for the services we provide, to closely intertwine with our client-partner operations.

We can provide a toll free number for you to post on your website. When someone dials that number, we will be on the other side of the line ready to answer any questions they may have. It is our prerogative to know your website and be able to manoeuvre through it quickly and thoroughly to give buyers the incentive and support they need.

We view your customers as your most precious resource. We see ourselves as not just a vendor, but more like an entrusted employee of your company who delights in turning a simple customer into profitable relationship.

We hold your image with the utmost professionalism, and present ourselves as a seamless extension of your company.

We view your customers as your most precious resource. We see ourselves as not just a vendor, but more like an entrusted employee of your company who delights in turning a simple customer into profitable relationship.

Key Facts
  • DebitWay Internet Call Center services provide the personal interaction-based support needed to ensure that your online customers are satisfied. The result: a positive outcome and/or completed transaction instead of a lost sale or disgruntled customer.
  • Our representatives are trained to give a rewarding experience to your customer so as to maximize your revenue, revenue per customer call / visit and, most importantly, supply a pleasant experience so as to improve the probability of a repeat contact.
  • We view our role as one of a "selling partner" where improving your relationship with your customer improves our relationship with you!

Our order taking services are a perfect complement to a web based business. Your website is your virtual store and you should not leave your store unattended. If your customer has a question about a product or is unsure how to fill in a blank on your order form, we are the solution. Let us be your sales clerk, we support inquiries that prevent abandoned shopping carts. We will point your customers in the right direction, guide them through your store and help them check out. This will provide a pleasant shopping experience that will influence them to come back to your store again.