Merchant Login Sunday May 20, 2012      For Banks   Benefits for Banks   Security   Contact Us   FAQ FAQ Debitway Network What is DebitWay.com? DebitWay.com is an easy to use direct credit transfer system based on the high security standards of online banking and a certified data privacy. The payment method is offered by several thousand online merchants and ecommerce companies World Wide. Using the secure payment form, not accessible for any merchant or third party, the customer automatically triggers a debit transfer to the merchant. The settlement is directly performed in real time on the merchant debitway account. The key benefit as compared to normal credit transfer is that the instant confirmation of the transfer order is sent to the merchant allowing an instant delivery of goods and services. Hide What are the advantages when offering DebitWay.com as a payment method? The key benefits for online merchants are mainly provided by the real time payment confirmation during the order process, the reduction of charge backs down to almost zero, as well as low transaction fees and cost savings due to automation. The advantage compared to normal online banking credit transfers is due to the immediate confirmation of the transfer order sent to the merchant. This allows merchants to instantly dispatch goods and deliver services. As compared to payment in advanced / normal online banking an order is processed up to 3 days faster. As a customer you don't have to register for this service, you don't need a credit card or upload any funds to a virtual account. You pay directly and safely on a purchase with your online banking information. Hide How is a debit card transaction different from a credit card transaction? A debit (bank) card is issued to every holder of a Bank account. A debit card transaction uses the consumer's own funds which are already on deposit in the consumer's bank account(s). Unlike a credit card where funds are "borrowed" to complete a transaction, a debit transaction cannot accrue any interest charges whatsoever. Hide Who is offering DebitWay.com today? More than 10.000 e-Commerce companies World Wide including very large PSPs, Airlines, retailers and service providers. An excerpt of these companies can be found here. Hide Is DebitWay.com cooperating with banks? DebitWay.com works together with a number of companies with a bank licence or with companies belonging to banks. However, the bank coverage of DebitWay.com is not limited to banks with whom DebitWay.com is cooperating directly. Hide Where from can a customer pay using DebitWay.com? In which countries does it work? Today anyone with who has a online bank account can use DebitWay.com. The objective of DebitWay.com is to go live in all major within the next several months. Hide How can I contact DebitWay to find out more about the INTERAC® Online Payment solution? You may contact an agent by simply dialing 1-877-332-4802 or by emailing an agent at mailto:sales@debitway.com Hide Cost / Reporting What does DebitWay.com cost? For the end customer, DebitWay.com is completely free of charge. For online merchants DebitWay.com is very convenient; just compare our fees with the fees of other online payment providers. The fees and costs for DebitWay.com can be found here. Hide Which currencies are supported? Debitway supports Multiple of Currencies and merchants settlements are normally done in USD. Hide Can DebitWay restrict the dollar amount processed per month? No. In most cases, Debitway has no restrictions on dollars volumes processed. Hide Can a customer charge back be applied? In Debit Transactions, funds are withdrawn directly from the customer's bank account in real time, therefore a charge back is not possible. However, Debitway will intercede on the customer's behalf, if the merchant is found to be in breach of the governing Code of Ethics. Hide What is a Hold Back Fund (also known as a Reserve Fund)? In the world of payment processing, risk assessment is the single most important consideration. Every merchant is individually assessed for risk based on numerous factors such as years in business, type of business, industry segment, type of product, size of transaction, number of transactions per period, number of returns, number of charge backs, etc. Your processing charges are based on the results of the risk assessment. To protect itself, DebitWay may hold back up to 10% of revenue generated during a merchant's typical settlement cycle. This reserve may be held for a period of up to six months. Once a merchant has acquired a sufficiently reliable transaction history, the reserve amount is reduced or eliminated. Hide When does the Vendor get paid? Merchant settlement frequency is determined by the merchant's transaction volume. Lower volume merchants are typically settled weekly while higher volume merchants be settled on a daily basis. Hide Policies & Procedures Can DebitWay Vendors or Consumers operate World Wide? Any merchant able to meet KYC compliances and procedures will be able to join the DebitWay Family (Please contact our sales office for further information Hide Do merchants have to be incorporated? Incorporation is preferred but not essential. If the merchant's enterprise is not a legally separate entity, then DebitWay will authenticate and confirm the merchant's personal information. Hide Integration How do I integrate DebitWay.com into my online site? The integration of DebitWay.com is normally very easy. Please check our large offer of pre-built solutions and manuals. For eCommerce companies with a self-made online shop solution we also offer a handbook for the integration. Hide What kind of reporting will I be able to obtain through the DebitWay Control Panel? DebitWay's proprietary database and Merchant Administrative Panel (M.A.P) have been in development for over 8 years. We believe our reports are the most comprehensive in the industry featuring real time data reporting. If a merchant finds existing data is not adequately reported, Debitway will modify reporting to accommodate the merchant's needs at no cost to the merchant. Hide I am a shopping cart software provider and would like to integrate DebitWay.com. What shall I do? Please check our manuals for shopping cart software provider. Then, please contact the integrations team of DebitWay.com, so we can certify the integration and agree on our cooperation. Hide We are a Payment Service Provider (PSP) and would like to offer DebitWay.com as a payment method. What shall I do? Please contact our Key Account Management. The contact address is sales@debitway.com. Hide What type of cooperations are possible? DebitWay.com offers several cooperation models to banks and bank companies. On one hand a technical cooperation is possible (e.g. to offer payment guarantees to merchants). We thereby offer a direct integration of our DIRECT-banking IT environment. Of course special IT projects are also possible. On the other hand there are several possibilities to work together as marketing partners. The frequently visited payment form of DebitWay.com, as well as our websites are ideal platforms, to reach retail banking customers directly while paying. With several thousand ecommerce companies registered for DebitWay.com, DebitWay.com is an excellent door opener to decision makers of successful online merchants. The need for B2B financial products such as loans, bank accounts and many other products is significant. Hide Security How secure is DebitWay.com? DebitWay.com belongs to the most secure payment method on the internet. Because it triggers a credit transfer (not a direct debit) charge backs are generally not possible. For the customer security is mainly provided due to the highly secure, multi-authentication procedures as provided by online banking systems. The merchant costs as a result of fraud cases are therefore significantly reduced. Data privacy is continuously monitored and certified by the leading securities and institutes. Hide What level of encryption does DebitWay have on their server? DebitWay uses Thawte 248 bit encryption systems. At the browser level we use 128 Bit SSL. Hide Is DebitWay PCI Compliant? Yes, DebitWay is enrolled and has passed all its required mandatory certified policies and procedures and follows the PCI Data Security Standard Code (PCI DSS). Hide Can the entire network go down? No, The DebitWay network was designed using a "distributed architecture" approach. While certain members may experience temporary outages, the whole system will not fail. DebitWay and its Association members work diligently to ensure that procedures are in place to manage any service interruptions quickly and efficiently. Hide Sales Inquiries: sales@debitway.com Support Inquiries: support@debitway.com    Home | About Us | Risk Management | Fraud Protection | Data Security | FAQ | Press Release    Sitemap | Terms & Conditions | Copyright | Contact Us       Copyright © 2012 DebitWay.com All Rights Reserved.